Help & Support

Where can I find assembly instructions for TinkerTurf?

You can find detailed assembly instructions and helpful tips for all sets here: TinkerTurf Assembly Tips & Tricks.

Shipping Information

Shipping Fees

Our shipping fees are calculated directly through partnerships with trusted carriers such as USPS, UPS, and DHL. We always aim to find the most affordable shipping option without compromising on packaging quality or careful handling.

Please note that international shipping for larger and heavier items can be expensive. The shipping rates shown at checkout represent the actual cost charged by our shipping partners, calculated in real-time based on your delivery address.

International Customs & Duties

International orders may be subject to customs fees and import duties, which vary widely by country. For instance, in the UK, VAT is applicable on goods valued at £15 or more, along with an £8 handling fee charged by Royal Mail.

The recipient is responsible for all customs charges and duties. Customs processing can sometimes cause delays beyond our stated shipping timelines. While we understand this is frustrating, it is beyond our control—but we feel your frustration too!

Satisfaction Guarantee & Returns

We proudly stand behind the quality of every product we ship. Our satisfaction guarantee covers your purchases for a full year from the shipping date:

If your item arrives damaged or defective, we'll replace it free of charge.
If a limited-edition item cannot be replaced, we'll offer full value in store credit.
Coverage includes defects in materials and workmanship but does not cover damage caused by neglect or everyday use (e.g., accidentally dropping your figurine or fading from frequent washing).

You can return items in their original condition (unopened and unused) within 30 days of purchase for a full refund or store credit, which can be used as you see fit. To ensure a smooth return process, please pack items in their original shipping container and include all original packing materials.

Return Address:

InDiPro Games
Exchanges/Returns
3486 Centralia Alpha Rd,
Onalaska, WA 98570

Return shipping is free, and Tinkerhouse, Inc. will cover all related costs.

To initiate an exchange, replacement, or return, simply click here and enter "I would like to exchange or return an item" in the message box. Please include your order number, contact email, and as many details as possible about your issue to expedite our response. You'll hear back from us within 24-48 hours!

Orders & Payments

We accept the following payment methods:

VISA, Mastercard, American Express, Discover
Apple Pay, Shopify Pay, PayPal

Please note:

Sales tax applies to some locations.
All online payments are securely processed in real-time.

Privacy & Data Security

Tinkerhouse, Inc. collects limited personal data to fulfill your orders. Your privacy is important to us, and we do not—and will not—share your information with any third party.